FAQ

A: We would like to counter-question some of your experiences with your own door locks. Do you remember a time when you forgot your keys and was locked out of your home? What happens when you arrive home late and depend on someone (parents/maid) in the house to open the door for you? Do you wake them up? You invited your best friends/family members to your house, but you were running late, and they are already at your gate. Wouldn't it be nice if they can enter your home instead of waiting aimlessly outside? Have any of your belongings been scratched/damaged through keys in the same bag/pocket? If you have experienced the above scenarios, it may be time you installed an electronic door lock. With an electronic door lock, you will be able to open your gates without using keys (fingerprint/RFID tag/pin codes and even your smartphone).

Simpled smart locks can be installed on most main doors and gates Materials such as wooden, metal, plastic, sliding doors and glass You can send your existing door/gate photo for further assistance on our live chat

There are two solutions: Physical KeysPhysical keys are provided together with Simpled smart locks, which ensures that you will still be able to enter the house mechanically even if its batteries run out. It is strongly recommended to keep at least one spare key on you or a family at all times for such situations. 9V jumpstartFor Simpled smart locks, there is an alternative solution, which would be to use the 9V jumpstart to provide the lock with enough power for an unlock. While holding the 9V

As the Simpled digital locks run on batteries, they will work regardless of a power trip or blackout.

Simpled locks come with an imaginary PIN code feature that allows you to enter other digits before/after your actual PIN. This is optional but will help to deter hackers and prevent your PIN code from being exposed. Also, with the security lockout mode, it is even more difficult to guess your PIN code.

For security purposes, our physical keys are designed unique to your lock ID, and we do not have spares of their respective physical keys. We recommend keeping a key with a trusted family member from the first day. The lock can still be unlocked via other means based on your lock model, i.e. smartphone unlock, fingerprints, pin codes, etc

The user manual is available at Support > Downloads from our website

Type of Door Locks This is really down to your personal preference. Typically, most models come with pin code and biometric or pin code and RFID access, except for the Leo Max smart lock, which incorporated all 3 elements (Face and Palm Recognition, pin code and RFID access).

All product(s) sold by simpled.tech or our authorised dealers come with a 24-month local warranty to the original purchaser Valid from the date of purchase

Purchase directly on our website For more enquiries, please contact us. Amazon website

Simpled, a London-based company, rolling out an expanding range of innovative household devices and appliances that embrace IoT to simplify and elevate the smart home experience.

Sure. Most of our products are sold with a warranty of two years provided by the Simpled headquarters in London.

It usually takes 1-4 working days for your purchased items to be delivered.

It usually takes 1-4 working days for your purchased items to be delivered.